Empiricism is built by 3 pillars, Transparency, Inspection and Adaption. People used to talk about how to inspect and adapt, but did not stress on transparency. It likes you can't stand on the three-legged table while it lost one leg.
Transparency is important! No transparency, no data. How do we inspect and adapt? How do we have continuous improvement? It like walking in the darkness.
But why we easy to lost Transparency?
Build Transparency is not simple, Transparency requires Trust (and Trust is hard to build... read more here) and Courage from everybody to sharing everything even good or bad news. People used to scare about bad news and hide it when something went wrong. But even bad or good news, it's data, right? good news is a sign you go right, and bad is a sign indicate you need to change...
We need to give each other the space to grow, to be ourselves, to exercise our diversity. We need to give each other space so that we may both give and receive such beautiful things as ideas, openness, dignity, joy, healing, and inclusion. - Max De Pree -
How do we build it?
Back to the point, how to build transparency. Transparency requires Trust & Courage and is supported by 3 points below:
1. Transparency is everything needs to show out and easy to reach by all stakeholders.
2. Transparency is everybody has the same understanding in the same situation.
3. Transparency requires to be maintained. it will never be one day work.
The leader of the team needs to take lead to build transparency. He/She builds trust by sharing first, and after encouraging the team to transparency. Remember, when transparency is built, everything will be shown under the light event bad/good news, so you should accept it as data to inspect and adapt but not treat it as claiming game.
You can imagine that - Nobody wants to share or be opened once you said: Tell everything to me, but you point back and claim them because they share the news that doesn't make you happy... And yes! After that, they will share all the good news for you and hide the bad one... Or try to make everything "looks" good... We don't want a fake transparency, right?
Name: Khoa Doan